RIOO? The highlighted sentences at the bottom of the ‘sticky’ post on the home page state, rather formally, that the intended audience of the RFINA site is the vehicle owner.
In a June 2016 article Collision Repair magazine reported on the Verifacts Symposium in Newport Beach, California.
RIOO was an acronym used at that March industry conference with the theme ‘All for one…the Consumer’
There is a lot of discussion within the repair industry about the very significant changes in modern vehicles and the many players involved are having a lot of trouble figuring out what the repair industry will look like in five years.
While they are trying to figure this out they are hoping they can do this without involving vehicle owners. This is understandable in that the topic is complex and if the people who are working with it every day are able to work honestly through the complexity good results can be provided to vehicle owners without causing a great deal of confusion during the transitory period.
At the same time, vehicle owners should have access to information
Back to RIOO. The summary of the conference shows a lot of sincerity, good information and a lot of conflicting views. Looking at this now, just 6 months later, there is more focus and clarity than there was at the time of the conference. However it can be seen that sometimes people get too focused and forget a key point. RIOO is an acronym for Repair, Insurance, OEM and Others. It seems that vehicle owners are either not invited to the conversation or at best are viewed as ‘Others.’
A conference about consumers should probably have had some consumer input.
There was a time, that ended about 5 years ago, when the repair tech was assumed to know both How and What. He could be assigned a repair job armed with only the information on the estimate. In most cases that information was only whether to repair or replace and the time that was allotted to the task. Based on prior experience he would be expected to know what to do. If he had repaired a bent frame rail many times in the past then the bent frame rail he was dealing with now could be repaired using that knowledge. With most cars using the same frame material and manufacturing techniques this prior knowledge was usually sufficient. Now, a vehicle structure can be made of many different types of steel and other materials, each of which have a specific design purpose and specific techniques for repair or replacement. All of this metal looks very similar and if the tech is not given full information about the materials used in the damaged area he will not be able to repair the car to Next Accident Ready condition.
This is no criticism of a conscientious and qualified repair technician. There is a tremendous amount of skill and knowledge in How, the What can only come from information provided by others. The damage report writer who is able to provide that What information is aware of the How, but would not be able to do it.
An analogy is the relationship between the orthopedic surgeon and the radiologist. The highly trained surgeon cannot do much with a sedated patient on his operating table if he is not given very specific information. The information he is given comes from sophisticated imaging technology that is best interpreted by the trained radiologist. The surgeon could probably read the images and determine what was needed, but the radiologist will be able to do it much more accurately and more efficiently. The two different, equally important skill sets come together to achieve the needed result, neither could do it alone.
The following post, with photos of a cutaway 2016 Honda Civic model, provides an example of how the How and What come together for successful repair.
Here is a very good example of the critical need for information and careful repair. This new Honda Civic is an excellent and affordable car that many people will buy and use for everything from city commuting to regular highway travel. It is a car that your family will use.
To meet the equally important objectives of efficiency and safety Honda applied their significant engineering capabilities to make the structure of the car from steel of 5 different strengths, aluminum and plastic composite.
Following are photos of a cutaway demonstration car, which were taken in person at a trade show in Toronto in January. Each colour is a different grade of steel, each with its own requirements for repair or replacement. To maintain the designed safety features of the car the integrity of each section must be maintained.
The car that the technician will be repairing will not be colour coded and it is easy to see that a correct repair to pre-accident condition cannot be done without very complete supporting information and direction.
The photos tell a story but for more information this link leads to a more in depth discussion of this new 2016 Civic.