Monthly archives of “May 2017

comment 0

A Quieter Phase of Getting the Work Done

I have not posted anything for over a month for two related reasons. There seems to have been less Next Accident Ready related news and we have been busy in our own operation incorporating new procedures while remembering that we have to keep fixing cars and generating revenue.

Neither of these, the lack of news or the focus on day to day operations suggests backsliding or giving up on anyone’s part.  In an operating environment, whether a single local operation or a very large national organization, changes cannot be continuous and piled on top of each other. Change happens in steps and after a number of steps there needs to be a period of ‘level ground’ operation to allow these changes to be to be fully understood and integrated into operations with minor or major revisions as this is done. After some period of level operation, perhaps extending weeks or months the next series of change steps can be taken.

In 2015 there was a flurry of activity (and tension) around structural repairs. In 2016 and the first months of 2017 there was a significantly more stressful period of activity and discussion around electronic scanning and calibration. The 2016/2017 period was more stressful partially because the electronic issue was harder to understand. But it was also more stressful because this came up right on top of the structural repair changes. The industry had not had a chance to settle into a new equilibrium before the next round of changes hit.  Now after two big and separate issues there is a collective need to allow the changes to settle in and become understood.

We are now at a stage where a measurable number of operators in the industry recognize that this work needs to be done and are in implementation stage. There is less tension and disagreement than there was last year, so the work is being done more quietly without much controversy or noise. But this is new work and all participants need a period of time to work through many variables and scenarios to develop a workable model. In the coming months these new procedures will have made a significant move toward mainstream acceptance as requirements for proper repair.

This is not to pretend that we have solved the problem of new technology and all cars will be properly repaired from now. We are only just over a year into a five year transition and many more changes will be needed. But the period of relative calm now is a very good sign. Two years ago there were things that were new with a capital N or in all caps. The industry has worked through this New and the lessons learned will mean that next year’s changes will be lower case new and will be managed with much less tension.

Those who have had their head in the sand to this point will however be faced with a mandatory all caps NEW if they wait until next year to poke their heads up.