A short update on the posts of September 2016 is that they are all still valid, with no significant changes yet evident. I believe that there is work in the background and these significant changes are closer to the surface than they were last year, but for now they are still beneath the surface.
Next Accident Ready Leadership still faces the challenge of competition between many parties. The insurance companies and OEMs have not reached any agreement and at the shop level the flat rate technicians, with the ready ability to move between employers on a moment’s notice compete with owners on the quality of repairs and the time needed for these repairs. That owner is also competing with the shop down the street, which is keeping its customers (and insurance companies) happy with shiny cars and on time delivery ‘Fixing them All Wrong’.
Several of the September articles talked about technology and vehicle complexity. The issue that can be added to these posts now is the unwillingness or inability of the industry to accept the training required to use the equipment needed to do these correct repairs. Facility owners are buying the equipment needed to achieve certification, but are unable to train their employees. This inability to train is a direct result of being Stuck in the Past with the Future Looming and the need for new business models A New Business Model for the Repair Side.
Another topic last September ‘Collision Repair and Certification’ has seen some changes in the past year, but there is not yet any clarity or true focus. This was covered again in two posts in December ‘Certification- Muddying the Waters’ on the 9th and ‘Certification-Another View a Week Later’ on the 20th.
The changes since these posts were written are incremental, but the focus is not much clearer. In an undated news release on the CCIAP website it was reported that the over 1,000 shops nationally had registered for the CCIAP program in the first six months, which may have been in early spring 2017. This was due in a large part to the requirement by Economical Insurance, stating in a December 22, 2016 article on the CCIAP site that they would only work with accredited shops. At September 27, 2017 only 46 shops of these 1,000 registered facilities had achieved accreditation.