I have written in the past about the tension between vehicle manufacturers (OEMs) and the other stakeholders in the collision repair industry. In March of 2017 I criticized the OEMs for their insistence on new OEM parts for all repairs Since that time, vehicle manufacturers… Read more
“Position Statements” are written by vehicle manufacturers to summarize and highlight certain aspects of their repair procedures. They are not being written and published to reveal new information; they are reiteration and reinforcement of information that is already in the company’s service and repair information… Read more
One of my ongoing themes has been the need for change in the culture of the collision repair industry. Culture does not develop overnight and it certainly does not change overnight. We have had 50 years of a business style that has very much set… Read more