The insurance industry uses Direct Repair Programs (DRP) to direct their customers to their preferred vendors. Despite what they say about quality of work and standing behind repairs, these preferences are based on efficiency and cost savings, not safety or true quality of repairs (see… Read more
On Time, Clean & Tidy, Polite Staff – A Happy Owner Below Average Severity (Cost) – A Happy Bill Payer Efficient Repairs and a Good Profit Margin – A Happy Shop Owner Is the Car Safe and Next Accident Ready? – We Don’t Actually Measure… Read more
To date, the collision repair industry has largely avoided attracting the attention of regulators. The main reason for this lack of regulation is because the public has not needed the protection. For 50 years cars evolved in a manageable way, with this manageable evolution allowing… Read more
Until around early 2019 the collision repair industry did not have a very clear vision of Certification and worked on the assumption that Certified meant Qualified and that Uncertified meant Unqualified. The two quite different things of Qualification and Certification had been mixed into the… Read more
A significant component of repair facility certification by non OEM aligned certifying bodies (CCIAP is the national example in Canada) is customer service and the appearance of customer areas. Pictures of the customer washroom are always asked for. In 2021, this is missing the point.… Read more
The concept of a self-regulated industry has been gaining some traction in the last year. Regulations are set and controlled by governments but they would rather not do all the work in verifying and enforcing compliance. Many models are available as templates or guides. For… Read more