All posts filed under “Equipment

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End of Year Post

On Time, Clean and Tidy, Polite Staff, Great Communication  =  A Happy Owner

Below Average Severity (Cost)  =  A Happy Bill Payer

Efficient Repairs and a Good Profit Margin = A Happy Operations Manager

10s All Around!

Is the Car Safe and Next Accident Ready?  We Don’t Actually Measure that One

This site was started in July of this year based on the theme of vehicle owners being left out of the discussion of how their cars would be repaired now and in the near future. Very rapidly changing repair requirements were colliding with very entrenched out-of-date cultures within both the repair and insurance sides of the industry

What is Being Measured ?

One hot topic of the past few months has been the measurement of results, commonly referred to in the collision repair industry as Key Performance Indicators (KPIs.) In the insurer repairer world, the relationship is based almost completely on these numbers with the most important being customer satisfaction and anything that affects cost.

This July ,2016  article by John Huetter in RDN includes a very interesting video link that has since resurfaced in a number of other articles. Going back to my irreverent heading for this post ‘10s all around’ but something was definitely not right.

Who is Measuring Quality?

Quality of repair scores are based on the vehicle owner’s response. The problem is that the vehicle owner is not qualified to answer questions about safe and correct repairs. They only see the clean shiny painted result and have no way of knowing how the structural repairs, which are not easily visible in the completed vehicle, were done. They also do not realize that their car is being repaired in an unregulated environment with many different participants looking for a profit

Repairs will not get less complex and the answer will not be for consumers to become educated about the technical aspects of vehicle repair. The industry will have to mature to the point where the ability to perform safe repairs on modern vehicles becomes the minimum entry point for participants.

Finishing with my constant theme. We will get there but we are not there yet

 

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asTech2 Remote Vehicle Scanning and Diagnostics

Collision Diagnostic Services of Texas has developed the second generation of their asTech remote scanner. Learn more about the asTech scanner. This equipment is priced currently in the $2,500US range making it affordable to any progressive repair shop and allows that independent shop to remotely connect with OEM scan equipment, which is definitely not affordable for that independent shop.

Perhaps if a shop did 90% Toyotas or Hondas they could afford the cost and training for equipment for that one brand, but if they are repairing almost all brands the total cost would be prohibitive and the training very complex.

The asTech2 unit is connected to the vehicles OBD (On Board Diagnostic) port and communicates over the internet with the CDS offices in Texas, where a group of trained automotive technicians works with the full range of OEM scanners to diagnose the vehicle electronics.

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A pre–repair scan aids significantly in damage diagnosis and the post repair scan does two things; the first is to verify that all systems are working; the second is to reset and recalibrate components to ready mode after repairs are completed.

Before the availability of this technology vehicles would have to be driven to the dealer for many code re-sets. This would add a day to the repair process, or if there were no dash lights on the re-set would simply not be done. It is easy to imagine that the very useful (and rapidly becoming mandatory on new cars) pre-repair scan would very seldom be done if it required taking the car to the dealership before work could even start.