In May of 2014, just over two years ago, I heard a very knowledgeable and successful former collision shop owner, who at that time was working as the collision tech manager for one of the major manufacturers, talk about the repairs he had been doing some years before that as a trusted independent.<\/p>\n
To paraphrase \u2019everyone was happy, we were making money doing millions of dollars in repair each year, the customers were happy with good looking repairs delivered on time, the dealers were happy because they were selling parts and their customers were getting great service.\u2019<\/p>\n
Then after a pause he added, \u2018and we were fixing them all wrong.\u2019<\/p>\n
He continued with \u2018they looked great, they drove great, but in the next accident they would not perform as designed.\u2019<\/p>\n
The reason he could say that with a clear conscience is that at the time they did not realize they were fixing them wrong.<\/p>\n
For many obvious reasons information on correct repair methods is now far easier to get than it was in the early 2000s period he was talking about. So why are so many cars still being fixed wrong now that the information is available?<\/p>\n