These three photos probably do not need explanation to most people; an airplane under repair, an open 110V electrical box in a renovation and a late model car partially re-assembled after a collision. The work depicted in each image requires a level of expertise to be completed safely. Most people would not be surprised to […]
The intent of this site is to inform owners about the current state of vehicle repairs, it is not to pick sides on who is getting it wrong. The insurance companies are working hard to get to the needed new model and until they see the path that they will be taking there will be […]
This article from Repairer Driven News reviews a panel discussion last week at the SEMA conference and trade show. I was at the session myself and felt the tension that is hinted at in the article, between manufacturers and insurers with repairers and vehicle owners caught in the middle. It was clear to me that […]
This post may come across as very vague, but only three paragraphs are being used for something that could go on for pages, which no one would read. SEMA is the Specialty Equipment Manufacturers Association and despite its name has become the operator of one of the two major showcases for collision repair equipment, technology […]
Here is another take on why the 5 year period we are in now will continue to be chaotic. In this case, it has nothing to do with good or bad, right or wrong, but rather the complexity of matching reaction time and responsiveness between organizations of vastly different sizes. A somewhat lazy business theme […]
A friend in Ontario sent this link to a Province article by Mike Smyth. Yes the wonders of the internet, he is in Ontario, I am in the lower mainland but he saw the BC article that I missed completely. Mike had a point to make about expensive parts being one reason why insurance costs […]
This article by John Heuter, the Editorial Content Director at Repairer Driven News has some useful statistical information and includes an easy to follow video on the importance of correct repair procedures. However I am reposting this article less for these features than as supporting information to articles I have written and posted previously. This […]
I have tried to keep posts focused on the topic of Next Accident Readiness and the performance of the repaired vehicle in a subsequent impact. In this one I will move off the focus to the very related topic of accidents caused by incomplete repair. As an example of the subtlety, and importance of complete […]
The repair side of the industry, made up of those who actually do the physical repair, is structured very differently from the insurance side. While significant consolidation is occurring the industry is still dominated by small operations. A collision shop with an annual volume of 5 million dollars is a big operator; this is very […]
I have hinted in past posts that a new model is needed, and is being developed for auto insurance. The old model was starting to not work very well at all, for insurers, repairers and car owners. With the rapid changes in car design it will only get worse; rapidly. Here is an article from […]