I have not posted anything new since February of this year because there has really been nothing comment worthy. The cars continue to change and the industry continues to wait. Mary Bara was right in 2015 More Change in the next 5 years and the rate of technological change has only accelerated since, with the […]
Recently we had a message from one of the insurance companies we work with. The message promoted a restructuring of their operations and stated that the ‘customer experience’ was at the forefront of everything they do. It would have been good if they had also indicated that everything starts with the proper repair. If an […]
In many of the articles posted over the years there had been links included to articles and presentations that provided background information. Many of these links are no longer valid due to a variety of technical reasons. Most of pages in this current RFINA site have been updated from previous versions and have been edited […]
Mary Barra, chairman and CEO, General Motors Barra, the chairman and CEO of General Motors, used this statement as the centrepiece of a presentation at the 2016 World Economic Forum in Davos, Switzerland. If the manufacturers were planning change at that pace what would the repair industry have to do? Five years on in 2021 […]
The insurance industry uses Direct Repair Programs (DRP) to direct their customers to their preferred vendors. Despite what they say about quality of work and standing behind repairs, these preferences are based on efficiency and cost savings, not safety or true quality of repairs (see our previous article An Unregulated Industry And 10s All Around). […]
Over the last several years it has become clear to progressive repairers that modern cars cannot be repaired correctly without good current equipment, well trained staff and disciplined adherence to correct, vehicle-specific repair procedures. With significant investments in equipment and training these repairers are able repair to vehicles properly now and in the future. Many […]
In 2016 there was a 5-year time frame suggested for the changes needed in the industry to repair cars properly. If these changes were not made there could very well be a real crisis in the industry. In 2021 these changes have not been made, but the crisis has not yet arrived. This does not […]
On Time, Clean & Tidy, Polite Staff – A Happy Owner Below Average Severity (Cost) – A Happy Bill Payer Efficient Repairs and a Good Profit Margin – A Happy Shop Owner Is the Car Safe and Next Accident Ready? – We Don’t Actually Measure That There are a lot of cars being repaired and […]
For years insurance companies assumed that inexpensive cars were easy to fix and did not need special attention. The people who bought premium cars had an expectation that they would get top level repair and maintenance service. If the Mercedes Benz sanctioned repair facility told them that these parts and these procedures were needed then […]
In 2016, there was a 5-year time frame suggested for the changes needed in the industry to repair cars properly. If these changes were not made, there could very well be a real crisis in the industry. At 2021, these changes have not been made, but the crisis has not yet arrived. This does not […]