…but, of course we all want the cars fixed right.
…but, you have to do the correct repair.
For the last several years every presentation or industry discussion about the challenges and costs of modern vehicle repair ends with a variation of the phrase, “but, of course we need correct repairs.” This is said with a tone that suggests, “I have met my obligations because I have mentioned that correct repairs are needed.” With this phrase and no further investment, the speaker imagines or hopes that he has transferred all responsibility to the repairer and is now absolved of all liability or requirement in further investment in that repair.
This phrase is always aimed at the repairer and is always used by anyone who has an opinion on repair procedures and repair cost but has no hands-on responsibility for that real world repair. Insurers really like it and industry commentators, speakers and trainers always close with it.