Mary Barra, chairman and CEO, General Motors
Barra, the chairman and CEO of General Motors, used this statement as the centrepiece of a presentation at the 2016 World Economic Forum in Davos, Switzerland. If the manufacturers were planning change at that pace what would the repair industry have to do?
Five years on in 2021 her 2016 comments have been validated by the reality of modern cars. The repair industry, after 50 years of slow change, is struggling with the new reality.